Payment must be received at least ten (10) business days before class or within your invoice terms. If you register within 10 business days of class, payment is due upon registration. If providing payment when you register is not convenient, you may provide a credit card to hold your registration and then process payment to us on the first day of class.
Credit Card Payments
If you are paying with a credit card, please be aware that your card will initially be pre-authorized for the amount shown in your shopping cart. Any corporate discounts will be applied before your card is charged. We do not collect or store your credit card information.
Prepaid Training Credits
Day of Class
Please arrive or log-in to class at least 20 minutes prior to your class start time. If you arrive or log-in more than 30 minutes after your class start time you will not be admitted into class. If you repeat a class on a retake basis, please bring the courseware manual from your previous class.
Remote Live Training
TLG Learning offers the choice of In-person Live Training and Remote Live Training. Remote Live Training is taught online by a live trainer who will present information and respond to both your questions and questions from other students in real time.
If you have registered for a Remote Live class and are scheduled to attend from your home or office, you will receive an email describing the equipment and steps needed to connect online to your Remote Live class. Please review this email promptly and follow its instructions completely to confirm you will be ready to start class on time. If you have questions or require assistance please contact support@TLGLearning.com or phone 1 (855) 460-5880.
If you have registered for a class and the location is Bellevue or Bellevue Remote Live, simply show up for class at our Bellevue training center at least 20 minutes before class and your classroom equipment will be ready to go.
Free Class Retakes
After attending a full open enrollment course taught by TLG Learning, you may retake that same course at no charge on a space available basis for any reason whatsoever within 12 months. Your only cost would be the cost of new course materials if the courseware has been upgraded to a new version since you originally attended class, or associated lab fees if required. Retake privileges vary for some Specialty Classes and some classes delivered by TLG Learning’s partners. Please contact your Account Executive for specifics.
TLG Learning reserves the right to charge $50 for Office 365 and End-user Application retakes or $100 for Technical Training retakes who cancel outside our cancellation policies or “no show” for classes.
Rescheduling or Cancelling Class Registration
Open Enrollment Classes —You may reschedule or cancel most open enrollment classes (excluding Cisco classes) at no charge with at least eleven (11) business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel you have the option to either send a substitute student to your class or reschedule yourself into a future class at no additional cost on a space available retake basis for up to 12 months.
Open Enrollment Cisco Classes — You may reschedule or cancel open enrollment Cisco classes at no charge with at least sixteen (16) business days advance written notice. If you reschedule or cancel your Cisco class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel you have the option to either send a substitute student to your class or reschedule yourself into a future class at no additional cost on a space available retake basis for up to 6 months.
Private Classes, Onsites and Room Rentals — You may reschedule or cancel Most Private Class, Onsite or Room Rentals (excluding Cisco classes) at no charge with at least eleven (11) business days written notice before the start date of your event. If you reschedule or cancel your event (excluding Cisco events) with 6 to 10 business days advance notice you will be charged 50% of your invoice amount. If you reschedule or cancel your event (excluding Cisco events) with less than 5 business days advance notice you will be charged 100% of your invoice amount.
We run Remote Live Classes even on the most severe weather days, and we run In-person Live Classes at our Bellevue WA location on all but the most severe weather days. To inquire if your class has been cancelled or delayed due to inclement weather, please refer to the home page of our web site at www.tlglearning.com or call (425) 460-2200 ext. 0.
In the event of bad weather, with our Remote Live training option, you may opt to attend a class previously scheduled for In-person attendance at our Bellevue location remotely if the option is available. Please contact your account executive in advance to see if this option is available for your class
If we are open during difficult weather, travel is up to the discretion of the student.
For details — please see Rescheduling or Cancelling and Our Guarantees.
Purchase Expiration Dates
All TLG Learning products and services must be used within twelve (12) months of the date of purchase.
TLG Learning may change course prices or modify our schedule of courses at any time. All modifications that impact enrolled students will be communicated via phone and/or email. If a course you have purchased and enrolled in becomes unavailable before your class date you will receive your choice of a refund or credit for another class.
Intellectual Property – Courseware, Labs & Trainer Presentations