= Guaranteed to run dateDescription
Overview:
The Symantec (Broadcom) ProxySG Diagnostics and Troubleshooting Training course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.
Course Objectives:
By the completion of this course, you will be able to:
- Describe the troubleshooting methodology as recommended by Symantec.
- Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces.
Audience:
The ProxySG Diagnostics and Troubleshooting training course is intended for students who wish to gain familiarity with ProxySG troubleshooting techniques and tools.
Pre-requisites:
This course assumes that students have completed the ProxySG Administration course.
Outline:
Module 1: ProxySG Secure Web Gateway—Diagnostics and Troubleshooting Overview
- Brief review of the ProxySG-based Secure Web Gateway solution
- Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency
Module 2: Exploring Sysinfo Files
- Description of how to generate sysinfo files and what information they contain
- Using sysinfo files as a key tool in diagnosing troubleshooting issues
Module 3: Troubleshooting Issues Related to Authentication
- Methods for diagnosing and solving issues related to authentication, focusing on IWA direct and IWA BCAAA realms.
- Includes issues related to surrogate credentials and Schannel congestion
Module 4: Troubleshooting Issues Related to DNS
- Methods for diagnosing and solving issues related to DNS lookups
- Includes both forward and reverse DNS lookups, and DNS imputing
Module 5: Troubleshooting SSL Interception Issues
- Methods for diagnosing and solving issues related to SSL interception
- Includes connection and performance issues
Module 6: Troubleshooting Performance Issues Related to Policy Efficiency
- Methods for optimizing performance through tips for creating more efficient policies
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