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The Symantec (Broadcom) ProxySG Diagnostics and Troubleshooting Training course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.

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Description

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Overview:

The Symantec (Broadcom) ProxySG Diagnostics and Troubleshooting Training course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.

Course Objectives:

By the completion of this course, you will be able to:

  • Describe the troubleshooting methodology as recommended by Symantec.
  • Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces.

Audience:

The ProxySG Diagnostics and Troubleshooting training course is intended for students who wish to gain familiarity with ProxySG troubleshooting techniques and tools.

Pre-requisites:

This course assumes that students have completed the ProxySG Administration course.

Outline:

Module 1: ProxySG Secure Web Gateway—Diagnostics and Troubleshooting Overview

  • Brief review of the ProxySG-based Secure Web Gateway solution
  • Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency

Module 2: Exploring Sysinfo Files

  • Description of how to generate sysinfo files and what information they contain
  • Using sysinfo files as a key tool in diagnosing troubleshooting issues

Module 3: Troubleshooting Issues Related to Authentication

  • Methods for diagnosing and solving issues related to authentication, focusing on IWA direct and IWA BCAAA realms.
  • Includes issues related to surrogate credentials and Schannel congestion

Module 4: Troubleshooting Issues Related to DNS

  • Methods for diagnosing and solving issues related to DNS lookups
  • Includes both forward and reverse DNS lookups, and DNS imputing

Module 5: Troubleshooting SSL Interception Issues

  • Methods for diagnosing and solving issues related to SSL interception
  • Includes connection and performance issues

Module 6: Troubleshooting Performance Issues Related to Policy Efficiency

  • Methods for optimizing performance through tips for creating more efficient policies

Additional information

Length

1 day

Guaranteed to run

No