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This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fulfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

The ITIL® 4 Specialist: Direct, Plan & Improve exam is included as part of this course.


Must hold the ITIL v3 or ITIL 4 Foundation Certificate


ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.


Module 1: Key Concepts of Direct, Plan & Improve (DPI)

  • Knowing key terms
  • Differentiating between principle concepts
  • Defining the relationship of Values, Outcomes, Costs and Risks

Module 2: Scoping what is to be Directed

  • Cascading goals and requirements
  • Deciphering effective policies, controls and guidelines
  • Placing decision-making authority at the correct level

Module 3: The Role of GRC in the Service Value System

  • The role of risk management
  • How governance impacts DPI
  • Ensuring that controls are sufficient but not excessive

Module 4: Principles and Methods for Continual Improvement

  • Leverage the ITIL CI model
  • Identify assessment objectives and outputs
  • Select the appropriate assessment method
  • Prioritize desired outcomes
  • Build, justify and advocate your business case
  • Conduct improvement reviews and lessons learned sessions
  • Embed CI at all levels of the service value stream

Module 5: Applying Communication and Organizational Change Management

  • The nature and benefits of OCM
  • Manage, communicate effectively, and influence stakeholders
  • Establish valuable interfaces across the value chain

Module 6: Effective Measuring and Reporting

  • Defining indicators and metrics to support objectives

Module 7: Direct, Plan and Improve Value Streams

  • Recognizing the differences between value streams and practices
  • Choosing the right methods and techniques to direct, plan and improve value streams

Additional information


3 days

Guaranteed to run



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