Description
Overview:
ITIL 4® Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4®. The course includes the ITIL 4® Foundation exam.
Prerequisite(s):
Audience:
ITIL 4® Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.
Outline:
Lesson 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Lesson 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Lesson 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Lesson 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Lesson 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
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