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ITIL 4? Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4. The course includes the ITIL 4 Foundation exam.

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Description

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Overview:

ITIL 4® Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4®. The course includes the ITIL 4® Foundation exam.

Prerequisite(s):

Audience:

ITIL 4® Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.

Outline:

Lesson 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Lesson 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Lesson 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Lesson 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Additional information

Length

3 days

Guaranteed to run

Yes

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