ITIL® 4 Foundation Certification Course with Exam

Description

Overview:

ITIL 4® Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4®. The course includes the ITIL 4® Foundation exam.

Prerequisite(s):

Audience:

ITIL 4® Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.

Outline:

Lesson 1: ITIL 4 Overview

• Introduction to ITIL
• Key Concepts of ITIL

Lesson 2: The ITIL Framework

• The Four Dimensions of Service Management
• The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Lesson 4: The ITIL Service Value System

• Governance
• The Service Value Chain
• Continual Improvement

Lesson 5: Key ITIL Practices

• Continual Improvement
• Service Level Management
• Change Control
• Incident Management
• Service Request Management
• Service Desk
• Problem Management

Lesson 6: Other ITIL Practices

• General Management Practices
• Service Management Practices
• Technical Management Practices