Description
Overview:
This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.
Prerequisites:
Audience:
- Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
- Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.
Outline:
Module 1: Introduction to Cisco Unified Communications
- Understanding Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Understanding User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
Module 3: End User Configuration
- Understanding End-User Characteristics
- Understanding End-User Implementation
Module 4: Endpoint Configuration and Native Presence
- Understanding Endpoint Characteristics
- Understanding Endpoint Implementation
- Configuring Native Unified Communications Manager Native Presence
Module 5: Understanding Cisco Unified Communications Manager Dial Plans
- Understanding Call Flows and Call Legs
- Describing Dial Plan Components
- Endpoint Addressing and Call Routing Overview
- Implementing Class of Service
- Call Coverage
Module 6: Audio and Video Conferencing and Music on Hold
- Describing Media Resources
- Annunciators and MOH
- Implementing Conference Bridges
Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management
- Understanding Cisco Unity Connection
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Configuring CUC Users, Templates and CoS
- Configuring the Cisco Unity Connection System
- Implementing Cisco Unity Connection Dial Plan and Call Management
- Configuring Unified Messaging
- Troubleshooting Cisco Unity Connection
Labs Outline
- Lab 1 – Remote Lab Access
- Lab 2 – Exploring Cisco Collaboration Administrator Interfaces Enhanced
- Lab 3 – Exploring Cisco Collaboration OS Administration
- Lab 4 – Exploring Cisco Collaboration End User Interfaces Enhanced
- Lab 5 – User Management – Manual Administration Enhanced
- Lab 6 – User Management – Bulk Administration Tool Enhanced
- Lab 7 – User Management – LDAP Integration Enhanced
- Lab 8 – MACDs – Managing the SEA253 Site NEW
- Lab 9 – Implementing Endpoints using BAT
- Lab 10 – IMP and Jabber Clients NEW
- Lab 11 – Basic Cisco IP Phone Configuration: Basic Features
- Lab 12 – MACDs – Managing the NYC516 Site OPTIONAL BONUS Lab NEW
- Lab 13 – Exploring Call Flows in CUCM Enhanced
- Lab 14 – Forwarding, Call-Park and Call-Pickup Enhanced
- Lab 15 – Call Hunting Enhanced
- Lab 16 – Music on Hold and Software Conference Resources Enhanced
- Lab 17- More Telephony Features OPTIONAL BONUS Lab
- Lab 18 – Users and Mailboxes Enhanced
- Lab 19 – Call Handling at the SEA253 Site New
