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Our Guarantees

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Highest Training Quality

99% of TLG Learning’s clients said they would recommend TLG Learning to others after attending a TLG Learning class during the past 5 years– based on over 10,000 surveys completed by clients that attended a TLG Learning class during the past 5 years.

As reported by Knowledge Advisors, an independent research company sponsored by Microsoft and F5 Networks to track the quality of computer training companies that provide Microsoft and F5 Training.

100% Satisfaction Assurance…

TLG Learning guarantees that you will be satisfied with the training you receive from us. In the unlikely event your training does not meet your needs, we will offer you the option of a free class retake at no charge or a full refund of the class price.

Guaranteed-to-run Classes Every Month

Every month, TLG Learning offers approximately 100 guaranteed-to-run computer classes. Our guaranteed-to-run classes are clearly marked on our website approximately 30 to 60 days before class, so you can plan your schedule and count on your class running.

If a guaranteed-to-run TLG Learning class you have purchased and enrolled in does not run for any reason, you will receive a refund of your training fees plus another equal or lesser value class at no charge.

Free Class Retakes…with an Added Benefit

Once you attend a full open enrollment course taught by TLG Learning, you may retake that same course at no charge, on a space available basis for any reason whatsoever. If the courseware has been upgraded to a new version since you originally attended class you will need to purchase the new courseware and/or associated lab fees if required.

If you wish to retake a technical training class and the course is available in our MLT learning format… you can retake your entire course or you can re-take only the portions of the course you need. For example, when you retake a 5-Day class in MLT you could spend as little as 1 or 2 days retaking the course by focusing on just the topics you wish to re-take, even if those topics were spread over many days in the normal class flow.

For additional details see, Policies and Procedures — Class Retakes.

Free Employer Insurance

If you’re worried you might train an employee and then need to retrain that employee’s replacement if the employee leaves, we will retrain the employee’s replacement for free within one year of the original public class date. Your only cost would be the cost of any additional books required.

Prepaid Training Credits & Corporate Training Vouchers

If you want the best price for your training, and you want the flexibility to send employees to classes without specifying class times or class topics up front, then TLG Prepaid Training Credits or Corporate Training Vouchers are a great solution. Your TLG Account Executive can help you estimate your total training requirements, then provide advice on ways you can receive the maximum volume discount possible (and maximum convenience) by purchasing Prepaid Training Credits or Corporate Training Vouchers.

We offer Prepaid Training Credits & Training Vouchers for most of the classes we teach, including IT Pro, Developer and Desktop Applications classes. Our training vouchers can be redeemed for either public or private classes. Ask your Account Executive for details.

Training Solutions You Can Trust

For over 20 years, the most Premier Companies have trusted TLG Learning for the highest quality computer training available. Even the most demanding and technical clients in the world rely upon TLG Learning, including clients that require training across the U.S.A. and world.

Whether you need an individual computer class, a customized nationwide learning solution in cities across the U.S.A, or LIVE Online training anywhere in the world — you can trust TLG Learning to meet your needs.

TLG Learning is also a debt-free company and has had no changes in Ownership or Senior Management during our entire 20+ year history as a Washington State Corporation. We are committed to serving our clients over the long-term.

Additional Terms and Conditions

* The above guarantees and insurance benefits do not apply to certain courses taught by Partner Training Companies, including certain courses offered Bellevue (LIVE OLT) — please contact your Account Executive for details. Different Washington State Private Vocational School guarantees and insurance benefits apply to private individuals and career students — please contact your Educational Consultant for details.