TLG Learning Bellevue / Seattle 425-460-2200 or 800-460-2298
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Course Outline

 

Free Webinar - ITIL® - What is it and How do I start

Overview:

ITIL® - What is it and How do I start can provide IT Managers and Stakeholders the understanding of what ITIL® adoption can do for their enterprise. You’ll learn key components of Information Technology Infrastructure Library (ITIL®) best practices, and what you can do today without the purchase of a service management tool that will set your enterprise up for success and ensure consistency between IT and business objectives. At the end of the presentation, our expert on ITIL® will hold a Q&A session, drawing on his extensive experience to answer questions relevant to your priorities. Register today to reserve your seat. Free attendance is limited to three people per company. If you are interested in viewing a recording of this seminar, please contact us at WebRequest@tlglearning.com for information.

Length/Cost:

1 Hour, Free

Outline:

Lesson 1 : Background of ITIL

How and Where it started

Lesson 2 : Overview of ITIL

Brief Overview of the 5 phases of the ITIL Lifecycle, and the corresponding 26 Processes and 4 Functions

Lesson 3 : Where To Start (with and without applications)

One approach to implementing ITIL starting with a few conversations that follows the best practice of taking a complex topic and breaking it down into easy to understand/easy to implement components.

Lesson 4 : Classes

Which classes do I need

Lesson 5 : Questions

Q&A session

Schedule:

= "Guaranteed to Run"
ILT - Instructor-Led Training | MLT - Mentor-Led Training | Anywhere LIVE OLT - Live Online Training | Bellevue LIVE OLT - Live Online Training
Location RegisterTime
Anywhere
(Live-OLT)
May 31 2:30PM-3:30PM Pacific Time
Bellevue, WA
(ILT)
May 31 2:30PM-3:30PM


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