TLG Learning Bellevue / Seattle 425-460-2200 or 800-460-2298
TLG Learning

Course Outline


ITIL® Intermediate Capability: Service Offerings & Agreements with Certification Exam


This Intermediate Capability ITIL® course is intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.


Hold the ITIL® Foundation Certificate in IT Service Management


5 Days, $3190


Lesson 1 : Introduction to service offerings and agreements

An introduction to the core concepts and terminology used in the lifecycle stages that are related to service offerings and agreements which include processes from service strategy and service design

Lesson 2 : Service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management for IT services, business relationship management

The purpose, objectives, scope and importance of each process to generate business value
Process policies, principles, concepts, activities, methods and techniques in relation to SOA practices and efficient use of process metrics

Lesson 3 : Service offerings and agreements roles and responsibilities

Service roles and responsibilities and their relationship to SOA practices
Specific process roles and functions that are responsible for executing each step of the process

Lesson 4 : Technology and implementation considerations

Technology and implementation considerations for service offerings and agreements and the relationship to other lifecycle stages, particularly service design, service transition and service operation


= "Guaranteed to Run"
ILT - Instructor-Led Training | MLT - Mentor-Led Training | Anywhere LIVE OLT - Live Online Training | Bellevue LIVE OLT - Live Online Training
Location RegisterTime
Oct 28 - Nov 01 6:00AM-2:00PM Pacific Time

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