TLG Learning Bellevue / Seattle 425-460-2200 or 800-460-2298
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Course Outline

 

ITIL® Intermediate Capability: Release, Control & Validation with Certification Exam

Overview:

This Intermediate Capability ITIL® course is intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.

Pre-requisite(s):

Hold the ITIL® Foundation Certificate in IT Service Management

Length/Cost:

5 Days, $3190

Outline:

Lesson 1 : Introduction to release, control and validation

The purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service lifecycle
Developing a transition strategy and planning and coordinating service transition activities, including associated roles and responsibilities

Lesson 2 : Change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, knowledge management

The purpose, objectives, scope and importance of each process to generate business value
Process policies, principles, concepts, activities, methods and techniques in relation to RCV practices and efficient use of process metrics

Lesson 3 : Release, control and validation roles and responsibilities

Service transition roles and responsibilities and their relationship to RCV practices
Specific process roles and functions that are responsible for executing each step of the process

Lesson 4 : Technology and implementation considerations

Technology and implementation considerations for release, control and validation and the relationship to other lifecycle stages

Schedule:

= "Guaranteed to Run"
ILT - Instructor-Led Training | MLT - Mentor-Led Training | Anywhere LIVE OLT - Live Online Training | Bellevue LIVE OLT - Live Online Training
Location RegisterTime
Anywhere
(Live-OLT)
Oct 21 - Oct 25 6:00AM-2:00PM Pacific Time


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