TLG Learning Bellevue / Seattle 425-460-2200 or 800-460-2298
TLG Learning

Course Outline


Achieving ITIL® Practitioner Certification


Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL® best practices in this ITIL® Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL® Practitioner certification exam, and three credits towards your ITIL® Expert certification.


Hold the ITIL® Foundation Certificate in IT Service Management


2 Days, $1950


Lesson 1 : Introduction to ITIL Practitioner

A structured implementation approach
Key elements of ITIL Practitioner and how they work together
Tailoring ITIL for projects of varying size
Outlining the key principles

Lesson 2 : Guiding Principles and CSI Approach

Identifying key concepts
Applying the Guiding Principles
Executing the CSI Approach

Lesson 3 : Metrics and Measurement To Enable CSI

Defining and determining CSFs and KPIs
Building a Current State Assessment Plan

Lesson 4 : Enabling CSI Through Effective Communication

Fostering Effective Communication
Implementing Communication Tools and Techniques

Lesson 5 : Organizational Change Management To Support CSI

Defining Purpose, Value, and Challenges
Identifying Tools and Techniques to support improvement

Lesson 6 : Putting ITIL Practitioner into Practice

Applying key concepts
Exam Preparation


= "Guaranteed to Run"
ILT - Instructor-Led Training | MLT - Mentor-Led Training | Anywhere LIVE OLT - Live Online Training | Bellevue LIVE OLT - Live Online Training
Location RegisterTime
Nov 21 - Nov 22 6:00AM-2:00PM Pacific Time

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