TLG Learning Bellevue / Seattle 425-460-2200 or 800-460-2298
TLG Learning

Course Outline


ITIL 4® Foundation Certification Course with Exam


ITIL 4® Foundation Certification Training is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4. The course includes the ITIL 4 Foundation exam.


ITIL 4 Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


3 Days, $1995


Lesson 1 : Course Introduction

Overview, objectives, agenda, introductions
About the exam
Introduction to ITIL 4

Lesson 2 : Service Management

Value and co-creation
Stakeholders in service management
Products and services
Service relationships
Value: outcomes, costs and risks

Lesson 3 : Guiding Principles

Guiding principles descriptions

Lesson 4 : Service Management Dimensions Overview

Descriptions of the four dimensions

Lesson 5 : Service Value System

Service value components
Organizational considerations

Lesson 6 : Service Value Chain

Value chain activities

Lesson 7 : ITIL Practices

General management practices
Service management practices
Technical management practices

Lesson 8 : Closing and Exam Preparation


= "Guaranteed to Run"
ILT - Instructor-Led Training | MLT - Mentor-Led Training | Anywhere LIVE OLT - Live Online Training | Bellevue LIVE OLT - Live Online Training
Location RegisterTime
Oct 07 - Oct 09 8:00AM-4:00PM Pacific Time
Bellevue, WA
Oct 07 - Oct 09 8:00AM-4:00PM
Nov 04 - Nov 06 7:00AM-3:00PM Pacific Time
Bellevue, WA
Nov 04 - Nov 06 7:00AM-3:00PM
Dec 16 - Dec 18 7:00AM-3:00PM Pacific Time
Bellevue, WA
Dec 16 - Dec 18 7:00AM-3:00PM

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