TLG Learning Bellevue / Seattle / Tacoma 425-460-2200 or 800-460-2298
TLG Learning Policies and Procedures
  

Our Policies & Procedures

Payment Terms

Payment must be received within (5) business days of class or within your invoice terms, whichever occurs first. If you register within 5 business days of class, payment is due upon registration. If providing payment when you register is not convenient, you may provide a credit card to hold your registration and then hand deliver payment to us the first day of class.

Day of Class

Please arrive at least 20 minutes prior to your class start time. If you arrive more than 30 minutes after your class start time you will not be admitted to class. If you repeat a class on a retake basis, please bring the courseware manual from your previous class.

Anywhere (LIVE OLT)

TLG Learning offers the choice of many different learning methods. Our newest learning method is LIVE Online Training.

If you have registered for an Anywhere (LIVE OLT) class you are scheduled to attend class from your home or office. You will receive an email describing the equipment and steps needed to connect to your LIVE OLT class. Please review this email promptly and follow its instructions completely to confirm you will be ready to start your class on time. If you have questions or require assistance, please contact support@TLGLearning.com or phone 1 (855) 460-5880.

If you have registered for a LIVE OLT class and the location is Bellevue (LIVE OLT) or Seattle (LIVE OLT) simply show up for class at our Bellevue or Seattle training center as you would for any other class. Your classroom equipment will be ready to go.

Free Class Retakes

Once you attend a full open enrollment course taught by TLG Learning, you may retake that same course at no charge on a space available basis for any reason whatsoever. Your only cost would be the cost of new course materials if the courseware has been upgraded to a new version since you originally attended class.

Retake privileges vary for some classes with Special Tech Pricing and some classes that are delivered by TLG Learning's partners.  Please contact your Account Executive for specifics. 

Additional details follow --

Technical Training Class retakes -- if you purchased and attended a full technical course in ILT or MLT you may retake that same course in either format (learning method) for 12 months. If you purchased and attended a full technical course in LIVE OLT you may retake that same course for 6 months in that same format (or 12 months if you wish to do your retake in ILT or MLT and the course is available in that format). Best of all, if your course is available in MLT … you can retake your entire course or conveniently retake just the portions of the course you need regardless of which format you originally attended. For example, when you retake a 5-day class in MLT, you can spend as little as 1 or 2 days retaking the course by focusing on just the topics you wish to retake even if those topics are normally spread over many days in the normal class flow.

Desktop Applications Class retakes -- if you originally purchased and attended a full desktop applications course in MLT or ILT you may retake that same course in that same format (learning method) for 12 months. If you originally purchased a full desktop applications course in LIVE OLT you may retake that course for 6 months in that same format (or for 12 months if you wish to do your retake in ILT or MLT and the course is available in that format). If you originally attended Desktop Applications MLT purchased on a “per day” basis at less than the cost of the full class then free retakes are not available for that training unless you upgrade your purchase to the full class.

We reserve the right to charge $50 for Desktop Application retakes or $100 for Technical Training retakes who cancel outside our cancellation policies or “no show” for classes.

Rescheduling or Cancelling Classes

Open Enrollment Desktop Applications Classes -- You may reschedule or cancel your enrollment in a Desktop Applications class at no charge with at least five (5) or more business days advance written notice. If you reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel your registration you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

Open Enrollment Technical Training Classes with Level TT1, TT2 or TT3 Tech Pricing -- You may reschedule or cancel your enrollment in a Technical Training Class with Level TT1, TT2 or TT3 Tech Pricing at no charge with at least ten (10) or more business days advance written notice. If you  reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you need to cancel you also have the option to send a substitute student to your class or to reschedule your class at no additional cost on a space available retake basis for up to 12 months.

Open Enrollment Technical Training Cisco Classes taught with SLI -- You may  reschedule or cancel your enrollment in a Technical Training Cisco Class taught with SLI at no charge with at least sixteen (16) or more business days advance written notice. If you  reschedule or cancel your class with less notice or “no show” the full amount of your invoice must be paid. If you reschedule or cancel your class, you may, at no additional cost on a space available retake basis for up to 6 months.

Private Classes, Onsites and Room Rentals -- You may  reschedule or cancel your Private Class, Onsite or Room Rental at no charge with at least ten (10) or more business days advance written notice before the start date of your event. If you reschedule or cancel your event with 5 to 9 business days advance notice you will be charged 50% of your invoice amount. If you  reschedule or cancel your event with less than 5 business days advance notice you will be charged 100% of your invoice amount.

Training Classes and Events Scheduled Nationwide (Outside Washington State) -- TLG Learning offers nationwide training solutions in partnership with premier training companies located in other States. In some cases, training services delivered in partnership with these TLG Learning Partner Companies have more restrictive cancellation and no show policies. Contact your Account Executive for details of any variations in policies that may apply to nationwide training services delivered outside Washington State.

Inclement Weather

We run classes on all but the most severe weather days. To inquire if your class has been cancelled or delayed due to inclement weather, please refer to the home page of our web site at www.TLGLearning.com or call (425) 460-2200 ext. 0.

In the event of bad weather, with our new Anywhere LIVE OLT technology, you may opt to take your class remotely if the option is available. Please contact your account executive in advance to see if this option is available for your class.

If we are open during difficult weather, travel is up to the discretion of the student.

Refunds

For details -- please see Rescheduling or Cancelling and Our Guarantees.

Purchase Expiration Dates

All TLG Learning products and services must be used within twelve (12) months of the date of purchase.

Schedule Changes

TLG Learning may change course prices or modify our schedule of courses at any time. All modifications that impact enrolled students will be communicated via phone and email. If a course you purchase and enroll in becomes unavailable before your class date you will receive your choice of a refund or credit for another class.

 

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